Frequently Asked Questions
Below is a list of the most frequently asked questions, please take a read through of the page fully.
1. How do I book?
Call us, email us or fill in the online enquiry form.
2. How much space is needed for the equipment?
You will need to allow a minimum of 5 feet at the front and rear of the inflatable bouncy castle and 2 feet either side. This is to allow access and the blower at the rear. For example, a 15ft by 15ft inflatable would require a minimum clear space of 20ft by 17ft.
Please ensure all garden items such as garden toys, swings, slides, dog mess, patio furniture, rubbish etc. are removed from the area where the castle is to be sited, also there should be no overhanging trees or bushes.
PLEASE NOTE: It is your responsibility to ensure that there is enough space for us to unload and inflate our equipment in your chosen location. If we arrive and find that there is not enough space by using the diagram below the table, you will be required to pay the full price if you make incorrect calculations on space. Staff are unable to give advice on whether your chosen bouncy castle will fit inside your chosen venue, over the phone without a site visit. It is your responsibility to ensure the equipment will be able to be setup in the venue and our vans will fit inside the car park barriers.
3. How much does it cost to hire your inflatable equipment?
Our prices start at £per hire (We do charge a delivery fee to some areas). By hire, we mean an event between 1 hour and 6 hours, so you pay the same price whether you have the equipment for 1 hour or 5 hours. Please see the bouncy castle page for all prices.
4. What's included in the price?
Any quotes given via email will be plus delivery if over 5 miles from Watford, Herts. Any discounts or any packages advertised will be plus delivery.
You will receive an electric blower/fan, 25m extension cable, circuit breaker and safety crash mats. Most of our Bouncy Castles come with sun / shower covers too.
5. When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays, Christmas & Easter etc.
6. How long do I get the equipment for? Can I have it for longer?
We know that most birthday parties etc last for around 2 hours, but some garden parties last much longer so we charge one price whether you have the equipment for 1 hour or 5 hours. If your event is in a private garden, then depending on how busy we are on the day of your event we may drop off your bouncy castle or inflatable a few hours before the event starts and then pick up a few hours after the event finishes if convenient for you, which means you may get a lot more hire time for your money, but this depends on the other delivery times in your area. This will not affect indoor hires or public events etc. as indoor events will be picked up and dropped off exactly as requested.
We can supply our equipment for any period of time (longer than 5 hours) by prior agreement and subject to delivery/collection restrictions on your date.
Our last "free" collection time during the Spring/Summer months is 19:00
Our last "free" collection time during the Autumn/Winter months is 18:00
7. What do we need to do to the garden/field/hall/car park etc before the inflatable arrives?
Please clear the driveway / side passage so that we can get clear access to the garden. Please make sure the grass is not too long and that it is clear of any sharp objects, branches, twigs, stones or animal mess.
We can not setup on dry/dusty/wet mud, loose stones, gravel, shingle or animal mess - please make sure the garden is clean and tidy before we arrive.
If we are setting up on a hard surface, such as an indoor hall or concrete etc please ensure the floor is swept before we arrive.
If you would like to setup the inflatables on an outdoor hard surface area, then please ensure you have sent photos of the area into us before you make your booking.
8. What vehicles do you deliver the equipment in?
We deliver our bouncy castles and inflatables etc in long wheel base, high top transit style vans, which are unable to get through height restriction barriers. If the car park at your venue has a height restriction barrier in place, please ensure this is removed before we arrive to deliver AND before we collect your equipment. We may be unable to make your delivery if there is a height restriction barrier in place n the car park at your venue.
11. Do you hire overnight?
Some of our equipment is available to hire overnight at a charge of £50 - we would collect the next morning from 8am.
Inflatables must be clean before we return to collect the equipment the next morning.
Please turn inflatables on as soon as you wake up to ensure they are dry before we arrive.
12. How do I pay?
Cash or bank transfer.
13. What if I need to cancel or postpone my event?
We offer free cancellation in the event of bad weather, if we deliver the castle and you decide to cancel then full payment of the hire will be due.
14. What if it's windy, raining, too cold or too hot & Do the bouncy castles have sun/shower covers?
Unfortunately, some of our equipment cannot be operated in wet or windy conditions due to safety reasons.
Some of our bouncy castles come with shower covers sewn in. The shower covers will protect from very light showers. They will not protect from heavy rain or rain that is blown into the open front or open back of the bouncy castle. They also do not protect the step of the bouncy castle or the mats. They also do not protect the slide area. The bouncy castle must be kept dry - you can use old towels or similar for this.
Inflatables must not be used in wind speeds or wind gusts over 19 mph.
If you cancel your event due to bad weather you must let us know as early in the day as possible.
If you cancel after we have arrived to deliver the equipment there may be a cancellation charge of up to 100% of the booking charge.
Refunds could take up to 14 days to process. Sammys Bouncy Castles reserve the right to cancel any booking for any reason at any time without prior warning. Once the equipment has been setup we are unable to offer any discounts or refunds. In certain circumstances, it may be necessary to substitute your chosen bouncy castle for an alternative due to bad weather.
If your planned event is of a considerable expense or on a large scale, then you may wish to consider taking out your own event insurance to protect yourself against the possibility of bad weather ruining your event and leaving you "out of pocket".
15. What if the inflatables get dirty
You must ensure that all castles event hire equipment including bouncy castles, gladiator joust, sumo suits, soft play etc are clean and dry before we arrive to collect the equipment from your event. If the equipment is returned in an unclean state then you will be liable to pay a cleaning charge. You must NOT use party poppers, silly string or any similar products on or near our inflatables. Please ensure the equipment is clean at the end of your event. You will be liable for a £30 (minimum) cleaning charge if the equipment is returned in a dirty state and needs cleaning before the next hire.
16. Do you hire outside in the wet winter months?
Due to health and safety reasons we only hire to indoor events in winter months.
17. Do you supply safety instructions?
Yes, we provide detailed safety instructions with every hire, we can also provide risk assessments, operating procedures, a method statement and risk assessment upon request.
18. Do you have Public Liability Insurance?
Yes, we are covered by £5 million pounds Public Liability Insurance
19. Can the bouncy castle or other inflatables etc go through the house to get to the garden?
We would prefer to take the inflatables via a side gate. We can usually take most of our inflatables etc through the house, but you must ensure there is a clear way for our delivery team to get through to the setup location. If there is not a clear route through then we may not be able to deliver your inflatable. We can not be held responsible for any damage to the floors/walls/doors or anything else that may arise from transporting the equipment through the house.
20. Do you use PIPA?
All of our bouncy castles are manufactured in the UK to British Standards (BS EN 14960). Some of our bouncy castles have manufacturer's certificate, some have Rpii and some have PIPA certificates. Please mention any requirements at time of booking.
Although we will make every possible effort to ensure that we deliver the equipment booked with us, unfortunately, there may be a time when we will be unable to do so. Refunds are given when we are unable to deliver your equipment due to adverse weather as determined by our staff, vehicle failure, total equipment failure, staff illness or any other factor. Refunds will not be given for events cancelled due to bad weather before the day of the event. Any refunds will be minus a booking fee of £20 and £5 refund charge- please ensure you check measurements etc before booking.
All booking amendments and cancellations must be sent to us via email (feel free to call us to let us know you have sent a cancellation via email to ensure we have received it), please provide us with as much notice as is reasonably practicable. You have the right to cancel within seven days of the event date. In these circumstances, your payment will be refunded when the cancellation has been processed, and will be paid into the bank account you provided unless otherwise requested. We may not be able to provide refunds for customers who cancel via email in less than seven days of the event date.
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